FAQs

For Domestic

What is an electric vehicle?

An electric vehicle has no internal combustion engine. Instead, it’s powered by an electric motor powered by rechargeable batteries.

Can you charge your electric car at home?

Yes, absolutely! Charging your electric car at home is the most efficient way to charge. It saves you time too. With a dedicated charging point you simply plugin when your car is not in use and smart technology will start and stop the charge for you.

Can I leave my EV plugged in overnight?

Yes, there is no need to worry about overcharging, simply leave your car plugged into a dedicated charging point and the smart device will know how much power is needed to top up and switch off after.

Is it safe to charge an electric car in the rain?

Dedicated charging points have layers of protection built in to withstand the rain and extreme weather conditions meaning it is perfectly safe to charge your vehicle.

Are electric vehicles really better for the environment?

Unlike their heavily polluting combustion engine cousins, electric vehicles are emission-free on the road. However, the generation of electricity still generally produces emissions, and this needs to be taken into account. Even so, research suggests a reduction of 40% in emissions compared with a small petrol car, and as the UK National Grid uses becomes ‘greener’, that figure will increase significantly.

Can't I just charge my electric car from a standard 3-pin plug socket?

Yes, you can – but with great caution…

1. You’ll need to have your home socket inspected by a qualified electrician to make certain that your wiring is safe for the high electrical load needed

2. Make sure you have a socket in a suitable location to take the charging cable: it is NOT safe to use an extension cable for recharging your car

3. This method of charging is very slow – around 6-8 hours for a 100-mile range

Using a dedicated car charging point is much safer, cheaper and faster than standard plug sockets. What’s more, with the OLEV grants now widely available, a quality charging point from Go Electric can cost as little as £250, fitted and working.

How do I get the government grant?

Just leave it to us! When you order your charging point from Go Electric, we simply check your eligibility and take a few details so we can handle your claim for you. We’ll do all the legwork and your charging point installation bill will be reduced by £500!

Do electric cars make your electric bill go up?

Inevitably, using more power by charging your vehicle at home will increase your electricity bill. However, the rise in this cost is just a fraction of the cost of fueling standard petrol or diesel vehicles.

How will I find charging stations when I'm away from home?

Although you’ll probably do most of your car charging at home or at work, you’re bound to need top-ups from time to time while you’re out on the road. There are numerous websites and apps (such as Zap Map and Open Charge Map) which indicate the nearest charging stations and the types of chargers available.

There are currently well in excess of 15,000 public charging points in the UK with over 26,000 plugs and new ones are being installed all the time, so the opportunities for recharging your car en route are increasing week by week.

For Business

What is the difference between DC and AC charging ?

When you are looking for an EV charging station you can opt for either AC or DC charging depending on the time you want to spend charging the vehicle. Typically if you want to spend some time in a place and there is no rush then opt for AC charging port. AC is a slow charging option compared to that of DC. With DC you can typically get your EV charged to a fair percentage in an hour, whereas with AC you will get about 70% charged in 4 hours.

AC is available on the power grid and can be transmitted over long distances economically but a car changes the AC to DC for charging. DC, on the other hand, is used mainly for fast charging EVs and is a constant. It is direct current and is stored in the batteries of the electronic portable device.

The main difference between AC and DC charging is the conversion of power; in DC the conversion happens outside the vehicle, whereas in AC the power gets converted inside the vehicle.

Can I plug my car into my regular house socket or can I use an extension cable?

No, you should not plug your car into a regular house or outdoor socket or use extension cables as this may be dangerous. The safest way to charge an electric car at home is to use dedicated electrical vehicle supply equipment (EVSE).  This consists of an outdoor socket properly protected against rain and a residual current device type that is designed to handle DC pulses, as well as AC current. A separate circuit from the distribution board should be used to supply the EVSE. Extension leads should not be used, as even uncoiled; they are not intended to carry full rated current for lengthy periods

How to use an RFID card for charging ?

RFID is the acronym for Radio Frequency Identification. It is a method of wireless communication that helps in establishing the identity of a physical object, in this case, your EV and yourself. The RFID transmits the identity using radio waves of an object wirelessly. Since any RFID card, the user has to be read by a reader and a computer. Hence to use the card you would require to first purchase an RFID card and register it with the details it requires.

Next, when you go to a public place at any of the registered commercial EV charging stations you need to scan your RFID card and authenticate it by just scanning the card at the RFID interrogator that is embedded in the Smart let unit. This will let the reader identify the card and the signal will be encrypted to the ID number that is being transmitted by the RFID card. Once the identification is done you can start charging your EV. All the Bharat public EV charger stations will allow you to charge your EV after RFID identification.

How Do I Charge My Electric Car?

1. Park your vehicle so that the charging socket can be easily reached with the charging connector: The charging cable must not be under any strain during the charging procedure.

2. Open the charging socket on the vehicle.

3. Plug the charging connector into the socket completely. The charging process will only start when the charging connector has a safe connection between the charge point and the car.

What are the different types of Electric Vehicle?

Battery Electric Vehicles (BEV): BEVs use only a battery to power the motor and the batteries are charged by plug-in charging stations.
Hybrid Electric Vehicles (HEV): HEVs are powered by traditional fuels as well as electric energy stored in a battery. Instead of a plug, they employ regenerative braking or the internal combustion engine to charge their battery.
Plug-in Hybrid Electric Vehicles (PHEV): PHEVs have internal combustion or other propulsion source engines and electric motors. They are also powered by either conventional fuels or a battery, but the batteries in PHEVs are larger than those in HEVs. PHEV batteries are charged either by a plug-in charging station, regenerative braking or the internal combustion engine.

When do we require AC or DC charging ?

Before you consider charging your EV it is important that you learn the difference between AC and DC electric chagrining stations. The AC charging station is equipped to supply up to 22kW to the on-board vehicle charger. The DC charger can supply up to 150kW to the battery of the vehicle directly. However, the major difference is that once with DC charger your electric vehicle reaches 80% of the charge then for the remaining 20% required time is longer. AC charging process is stable and does require a longer time to recharge your car than a DC charging port.

But the benefit of having an AC charging port is the fact that it is cost-effective and can be used from any electricity grid without having you having to make many upgrades.

In case you are in a rush to charge your EV then look for an electric car charging point that has DC connection as this will charge your vehicle faster. However, if you are charging your car or another electronic vehicle at home them go opt for an AC charging point and give it a substantial time to recharge your vehicle.

What is the benefit of AC and DC charging ?

Both AC and DC electric car charging points have their own benefits. With AC charger you can charge at home or work and use the standard electrical PowerPoint that is 240 volt AC / 15 amp electricity supply. Depending on the EV’s onboard charger the rate of the charge will be determined. Typically it is between 2.5 kilowatts (kW) to 7 .5 kW? Hence if an electric car is at 2.5 kW then you would require it to leave it overnight to get fully recharged. Also, AC charging ports the cost-effective and can be done from any electricity grid while it can be transmitted over long distances.

DC charging, on the other hand, will ensure you get your EV charged at a faster speed, allowing you to have more flexibility with time. For this purpose, many public places that offer electric car charging stations are now offering DC charging ports for EVs.

What shall we choose at Home or Public Charging Station ?

Most EV cars are now built with a charging station of Level 1, i.e. have a charging current of12A 120V. This allows the car to be charged from a standard household outlet. But this is preferably suited for those that have a hybrid car or do not travel much. In case you travel extensively then it is better to install an EV charging station that is of Level 2. This level means you can charge your EV for 10 hours that will cover 100 miles or more as per vehicle range and Level 2 has 16A 240V. Also, having an AC charging point at home means you can use the existing system to charge your car without having to make many upgrades. It is also lower than DC charging. Hence at home select, an AC charging station, while in public go for DC charging ports.

In public places, it is better to have DC charging ports because DC ensures the fast charging of the electric car. With the rise of EV in the road DC charging ports will allow more cars to get charged in the charging station.

Does the AC Charging Connector fit my EV inlet ?

To meet global charging standards, Delta AC chargers come with different types of charging connectors, including SAE J1772, IEC 62196-2 Type 2, and GB/T. These are global charging standards and will fit the majority of EV available today.

SAE J1772 is common in the United States and Japan while IEC 62196-2 Type 2 is common in Europe and South East Asia. GB/T is the national standard used in China.

Does the DC Charging Connector fit my EV Car inlet Socket?

DC chargers come with different types of charging connectors to meet global charging standards, including CCS1, CCS2, CHAdeMO, and GB/T 20234.3.

CCS1 is common in the United States and CCS2 is widely adopted in the Europe and South East Asia. CHAdeMO is used by Japanese EV manufacturers and GB/T is the national standard used in China.

Which EV Charger Should I Choose ?

This depends on your situation. Fast DC chargers are ideal for cases where you need to recharge your EV quickly, such as at an intercity highway charging station or rest stop. An AC charger is suitable for places where you stay longer, such as workplace, shopping malls, cinema and at home.

How long does it take to charge an Electric Vehicle?

There are three types of charging options:
• Home charging - 6-8* hours.
• Public charging - 2-6* hours.
• Fast charging takes as little as 25* minutes to achieve an 80% charge.
Due to different types and battery sizes of electric cars, these times may vary.

Where is the Home Charge Point Installed?

The Home Charge Point is installed on an external wall close to where you park your car. For most houses this can easily be installed. However if you live in apartment without your own parking space, or in a terraced house with a public footpath at your front door it can be difficult to have a charge point installed.


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